Terms and Conditions

Copyright & Trademarks

All the material contained within Villa Tropez’s web pages is the property of Villa Tropez and protected under copyright law.

‘Villa Tropez’ is a registered trademark. No material, textual, photographic or otherwise must be copied or reproduced without express written permission from Villa Tropez.

 

Privacy Notice

This is the privacy notice of Villa Tropez. In this document, “we”, “our”, or “us” refer to Villa Tropez

We are company number registered in France

Our registered office is at Chemin de la Graviere, 83310 Var, France

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Introduction

  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1.            Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2.            Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including property rental, our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us info@villatropez.com However, if you do so, you may not be able to use our website or our services further.

3.            Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of Villa Tropez
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage organisational risk
  • protecting your interests where we believe we have a duty to do so

4.            Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5.            Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a message our forum
  • tagging an image
  • clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@villatropez.com

6.            Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

7.            Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. Unless you have authorised to pay via direct bank transfer.

At the point of payment, you are transferred to a secure page on the website of [HomeAway / Tripadvisor / WorldPay / SagePay / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

8.            Information about your security deposit transfer

When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank Caisse Epargne for processing according to our instructions. We do not keep a copy.

We keep this information only for the duration of the transfer / refund arrangement.

We are registered under the direct debit guarantee scheme. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.

9.            Job application and employment

If you send us information in connection with a job application, we may keep it for up to [three years] in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for [six years] before destroying or deleting it.

10.       Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our organisation.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

11.       Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

12.       Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

13.       Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team

Use of Web Beacons

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

14.       Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

15.       Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

16.       Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

17.       Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

18.       Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

19.       Data may be processed outside the European Union

Our website is hosted in the UK

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

  • the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
  • the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …]
  • we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …]
  • we are certified under an approved certification mechanism as provided for in the GDPR
  • both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your own information

20.       Access to your personal information

  • At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
  • To obtain a copy of any information that is not provided on our website you may send us a request at info@villatropez.com
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

21.       Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@villatropez.com

This may limit the service we can provide to you.

22.       Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

23.       Use of site by children

  • We do not sell products or provide services for purchase by children, nor do we market to children.
  • If you are under 18, you may use our website only with consent from a parent or guardian

24.       Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

25.       How you can complain

  • If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@villatropez.com
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

26.       Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

27.       Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

28.       Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

 

VILLA TROPEZ RENTAL TERMS

BEHAVIOUR & NOISE POLICY

 

  • Villa Tropez is a family holiday Villa & Wellness Retreat, in a peaceful rural setting; & adheres by a strict noise policy, with no parties allowed. Please limit any noise & music on outside areas to a quiet level during the day & evening. As of 10.30pm there is to be no exterior noise on the pool terrace, balconies, gardens etc; and limited noise levels from inside areas. If there is continual excessive noise, all clients may be asked to vacate the villa and the rental period will be terminated immediately. The same applies to guests who act maliciously toward staff / neighbours or do damage to the property. Pool terrace lighting and all lighting throughout the grounds switches off nightly at 11pm, to maintain a serene retreat feel, & to respect the neighbours in this quiet rural setting. 
  • This is a self-contained property, and does not have a concierge service. The caretakers are on-site for the meet and greet service on arrival to demonstrate the workings of the amenities, and visit for a mid-week clean (or other maid services as requested); and then throughout your stay they should only be contacted for emergency requests only. There is a comprehensive Welcome pack sent before arrival, and also displayed at the Villa. It contains all information needed about the Villa, its facilities, surrounding highlights & restaurant etc suggestions.
  • The person signing the contract is responsible for the correct and decent behaviour of all members of the party. Should you or a member of the party not behave in such a manner, the Owner may use their absolute discretion to terminate the holiday of the person(s) In this situation, the person(s) concerned will be required to leave the accommodation. The Owner will not have any further responsibility toward such person(s) including any return travel arrangements.
  • No refunds will be made, nor payment of any expenses or travel/accommodation costs incurred as a result of the terminations outlined above.

 

PAYMENT & SECURITY DEPOSIT

  • Bookings run from 4pm the day of arrival, to 10am the day of departure. (No access onto the grounds or property can be allowed prior or after these times)
  • A booking deposit of 30% of total rental rate is payable; the booking is not confirmed until the payment and the signed rental agreement form is received. If booking within 9 wks of arrival, full payment is due. Dates cannot be held & the booking is not confirmed until BOTH the signed rental agreement & payment is received. Payment will be sent back immediately in the case of another booking having been confirmed earlier by another party for the same dates.
  • Balance of rental payment is to be paid at the latest 9 weeks before arrival. If the Client cancels 9 weeks or more before arrival the deposit will be lost. If a Client cancels 9 weeks or less before arrival, or the booking cancelled by the Owner due to non-payment, the Owner is entitled to receive full rental costs
  • The Owner has the right to re-let the property to other parties if full payment is not received before 9 weeks. The booking deposit may be returned in the event of cancellation more than 9 weeks before arrival, providing the Villa is let for the same period more than 9 weeks ahead of the scheduled booking. The Owner has discretion over suitability of tenants. 
  • An additional security deposit of 1750 euros is to be paid on top of the rental payment. This is to be paid at the time of balance of rental, 9 weeks prior to arrival. The security deposit will be returned two weeks after departure, providing there are no damages to the property or furniture, and everything is accounted for. Costs of damages/losses/extra cleaning will be deducted from the security deposit. It is suggested that you take out holiday insurance that covers accidental damage (most holiday insurance for holidays in rental accommodation cover accidental damage).
  • In addition you will be responsible for the total costs of damages sustained as a result of your stay, should they exceed the amount of the security deposit. You will be responsible for any incidences / damages / losses from a staff member you may have employed during your stay eg. babysitter, chef.
  • Change of bedding arrangements, extra guest fees, extra linen requests, unpaid maid service fees etc, excess cleaning fees on departure if left untidy etc, will be deducted from the security deposit.

 

ACCESS, GUEST NUMBERS, DURING THE STAY, DEPARTURE

  • Check-in is between 4pm & 6pm on the arrival date (unless special arrangements are agreed in advance). Check-in time is not to be before 4 pm – do not arrive for any reason before this time as you will not be able to enter the property.
  • Check out is 10am: The period for which you are renting the property is stated on the first page of the Rental Agreement. By signing this document, you agree that you and every member of your party will vacate the property no later than 10am on your Rental Agreement end date. You have no rights to extend your stay for any reason without the express written permission from the Owner. Additional expenses incurred from service staff or otherwise will be deducted from the security deposit, in the event of delayed departure. 
  • The property & grounds are to be left in a clean and tidy manner. 
  • The villa accommodates a maximum of 14 guests. Advertised rates are for 12 persons (or 8 guests during off-season). For more than 12 guests staying at any time during high season prior approval from the Owner is to be obtained, and a fee of €700 euros per additional person per week will apply (including infants, children). The full weekly sum will automatically be deducted from your security deposit if extra persons have arrived during the rental period. Only the persons stated on the Rental Agreement may use the property unless otherwise agreed in advance. The Owner has the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded without approval. 
  • If you vacate the property for any reason before the departure date, there is no entitlement to a refund
  • Please take care to use facilities correctly and not tamper with settings eg. septic system as instructed, do not move furniture, and do not alter any settings on timers or other electrical settings. If there is a problem with any utility on the property, an accidental breakage / damage / disconnection to any item or mismanagement of utilities, please inform the caretakers immediately to rectify, otherwise there will be extra compensation charged for emergency repairs / replacements on the changeover day.
  • You are asked to leave the property in a clean and tidy manner on departure. Any excessive cleaning & utility expenses above and beyond what is normally and reasonably expected will be deducted from the security deposit.
  • The Owner cannot accept liability for alteration, delay, inaccessibility to / from the Villa or cancellation of your Villa rental because of local flood, fire, sickness, weather conditions, action at an airport or port by any governmental or public authority, technical problems relating to transport, airport regulations, temporary, technical, mechanical or electrical breakdown with your accommodation, war, or threat of war, riot or civil strife, terrorist activity (threatened or actual) or other circumstances amounting to natural disasters.
  • The Owner / tradespersons are able to have access to the property at all times. There are utility services (septic tanks, hot water systems, internet router etc) which need to be serviced occasionally during the rental season. Being in a rural location, occasionally there are temporary stoppages to these & public utilities such as water, gas and electricity due to intermittent town services or adverse weather. Tradesmen will be called in as soon as possible to resolve any issues, though please bear in mind that tradespeople may not work on weekends, & are very busy during the high season, so there may be a delay in resuming services. The Owner cannot be held liable for any compensation due to temporary problems such as these. 
  • The Owner will not enter into any discussions, complaints or be liable for any form of compensation pertaining to other businesses or persons (therapists, chefs, transport or tour providers, retreat teachers, etc) offering their services recommended by or listed on the Villa Tropez website or contact lists. The Villa Tropez Owner cannot be held responsible for any misinformation, negligible duty, malpractice, incidents, injuries or damages arising from the use of these referred services, whether it be on-site on the Villa grounds or off-site. All communications are to be directly between the guest & the service provider.

 

INCLUSIONS 

  • Bed linen (except cot linen), 1 bath towel & 1 pool towel per guest is included, changed once a week, on Saturdays. Any extra linen & towels requested / laundered will be deducted from the security deposit. If you require more frequent changes, please request this at the time of booking, for which there will be an additional cost.
  • A mid-week clean and Saturday clean (incl. final clean) is included. Additional cleaning or maid services can be arranged at additional cost. 
  • Utilities are included, within reason
  • Broadband Internet connection is included. There is Wi-Fi access, though the Owner cannot be held liable for any signal shortages, or technical problems preventing Wi-Fi access to not synchronise with guests’ wireless devices.

 

PROPERTY DESCRIPTION & ACCESS

  • Borders of the property are fenced, though certain areas at the peripheries are unlandscaped, in their natural state, keeping in line with surrounding forest and farmland
  • The Owner reserves the right to make modifications to the property specification that are considered necessary in light of operating requirements. In the interest of continual improvement, the Owners reserve the right to alter furniture, amenities & facilities, either advertised or previously available, without prior notice. Furniture, furnishings & amenities may not be exactly the same as in photos / prior rentals. Due to breakage / wear and tear each year, some pieces may have been replaced, with the replacement being as close as possible to the original style.

 

PETS & SMOKING

  • There is a no-smoking policy inside the Villa or apartment.
  • Villa Tropez may approve well-behaved small pets, please enquire for approval at time of booking. Any extra cleaning fees or damages to grounds or furniture by pets will be taken from the security deposit. Please clean up after your dog in the grounds on a daily basis.

 

SWIMMING POOL

  • Please note that swimming pools carry their own inherent risks. Upon arrival at the property you and all members of your party must take time to familiarise yourselves with the location, layout, depth and how to activate the alarm of the swimming pool. Young children must not be allowed to wander unaccompanied in the grounds, and must be closely supervised at all times, it is your sole responsibility.
  • There is a pool alarm fitted for you to activate: instructions are provided. It is your responsibility to familiarise yourself with the instructions for use, and to activate the alarm. The alarm is to be active at all times if any of your party cannot swim.  The Owner / caretakers cannot be held liable for accidents in and around the pool area, and accepts no responsibility for the status of the pool alarm at any time.
  • The pool may not be available all year round. If your rental period is outside of June – Sept please check with the Owner that the pool will be open for use. 

 

SECURITY, VALUABLES & LIABILITY

  • The health and safety of you and all of your party is your own responsibility. We suggest you take out a comprehensive Travel Insurance policy for all guests for all sections of your travel and stay. 
  • The Owner / caretaker accepts no responsibility or liability for accidents or injuries sustained whilst on or off the property, for the duration of your stay. As with any large property, with unfenced pools / fountains, unlandscaped / hilly areas, open steep staircases, & gym equipment; there are certain hazards and dangers: it is your responsibility to ensure the welfare of yourselves and to supervise children at all times throughout the property.
  • The Owner / caretaker cannot be held liable for loss or theft of personal belongings taken from the property or elsewhere. Any valuables left at the property are left at your own risk. The Owner cannot be held responsible for any loss. The safe is to be used and proper care be taken against theft and burglary. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property, or when not inside the property, ie. by the poolside / in the grounds. If theft or damage to the property occurs through negligence on your part the owner is entitled to seek compensation from you.

 

Contrat de Location – version français

PAIEMENT & DÉPÔT DE SÉCURITÉ

– Réservations à partir de 16 heures le jour de l’arrivée jusqu’à 10 heures le jour du départ.

– Un dépôt de réservation de 30% du montant de la location total est payable; La réservation n’est pas confirmée jusqu’à ce que le dépôt et le contrat de location signé ont été reçu. Si la réservation est effectuée dans les 9 semaines avant l’arrivée, le paiement intégral est dû.

– Les prix et la disponibilité sont sujets à changement à tout moment jusqu’à confirmation de la réservation. Les dates ne peuvent être retenues et la réservation n’est pas confirmée tant que le contrat de location signé et le paiement ont été reçu. Les fonds seront renvoyés immédiatement dans le cas d’une autre réservation confirmée plus tôt pour les mêmes dates. Le solde du paiement de la location doit être payé au plus tard 9 semaines avant l’arrivée. Si le client annule 9 semaines ou plus avant l’arrivée, le dépôt sera perdu. Si un Client annule 9 semaines ou moins avant l’arrivée, ou la réservation est annulée par le Propriétaire en raison du non-paiement, le Propriétaire a le droit de recevoir les frais de location complets.

– Le Propriétaire a le droit de restituer le bien à d’autres parties si le paiement complet n’est pas reçu avant 9 semaines.

– Un dépôt de garantie de 1750 euros doit être payé en plus du paiement de la location. Cela doit être payé au moment du règlement du solde 9 semaines avant l’arrivée. Le dépôt de garantie sera retourné deux semaines après le départ, à condition qu’il n’y ait eu aucun dommage dans la propriété ou le mobilier. Les frais de dommages / pertes / nettoyage supplémentaire seront déduit de la caution. Il est suggéré que vous preniez une assurance de vacances qui couvre les dommages accidentels.

– En outre, vous serez responsable du coût total des dommages subis à la suite de votre séjour au cas ou ils dépassent le montant du dépôt de garantie. Vous serez responsable de tout incident / dommages / pertes causes par un membre du personnel que vous avez pu employer pendant votre séjour, par exemple. Baby-sitter, chef,etc.

– Les changements de dispositions de literie, frais supplémentaires pour les invités, les demandes de linge supplémentaire, les frais de service de nettoyage non payés etc, les frais de nettoyage supplémentaire au départ si nécessaire, etc, seront déduits de la caution.

COMPORTEMENT & BRUIT

– Villa Tropez est une résidence familiale située dans un cadre rural et paisible qui adhère à une stricte politique de bruit. Veuillez limiter tout bruit et musique a l’extérieur à un niveau calme pendant la journée. A partir de 22h, plus de bruit extérieur sur la terrasse de la piscine, les balcons, les jardins etc ainsi qu’un niveau de bruit minimal a l’intérieur de la maison afin de respecter le voisinage. En cas de bruit excessif continu, tous les clients peuvent être forcés de quitter la villa et la location sera résiliée immédiatement. Il en va de même pour les clients qui agissent de façon malveillante envers le personnel ou les voisins ou qui endommagent la propriété.

– La personne qui signe le contrat est responsable du comportement correct et décent de tous les membres du groupe. Si vous ou un membre du groupe ne se comporte pas de cette manière, le propriétaire peut mettre fin aux vacances de la personne concernée. Dans ce cas, la ou les personnes concernées devront quitter la propriété. Le propriétaire n’assume aucune autre responsabilité à l’égard de ces personnes, y compris les arrangements de voyage de retour.

– Toute forme d’événement doit avoir l’approbation préalable du propriétaire. Seules les personnes mentionnées dans le contrat de location peuvent utiliser la propriété, sauf accord préalable. Le propriétaire et le personnel ont le droit de résilier la location sans préavis et sans remboursement ou compensation si le nombre de personne est dépassé sans approbation.

– Aucun remboursement ne sera effectué, ni paiement des frais ou frais de voyage / hébergement engagés à la suite des résiliations décrites ci-dessus.

ACCÈS, NUMÉROS DE CONTACT, PENDANT LE SÉJOUR, DÉPART

– Check-in entre 16h et 18h à la date d’arrivée (à moins d’un arrangement spécial convenu à l’avance). L’heure d’arrivée ne doit pas être avant 16 heures car vous ne serez pas en mesure d’entrer dans la propriété.

– Check out a 10am: La période pour laquelle vous louez le bien est indiquée sur la première page du contrat de location. En signant ce document, vous acceptez que vous et tous les membres de votre groupe quitterez la propriété au plus tard à 10 h à la date de fin de votre contrat de location. Vous n’avez aucun droit de prolonger votre séjour pour quelque raison que ce soit sans l’autorisation écrite du propriétaire. Les frais supplémentaires engagés par le personnel de service ou autre seront déduits du dépôt de garantie en cas de départ différé.

– Pour plus de 12 personnes séjournant à un moment donné, une autorisation préalable du propriétaire doit être obtenue, et des frais de 700 € par personne supplémentaire par semaine, ou une partie de celui-ci, s’appliqueront (y compris les enfants), jusqu’à concurrence de 15 personnes. Seules les personnes mentionnées dans le contrat de location peuvent utiliser la propriété, sauf accord préalable. Le Propriétaire a le droit de résilier la location sans préavis et sans remboursement ou compensation si ces conditions ne sont pas respectées sans accord préalable.

– Si vous quittez la propriété pour une raison quelconque avant la date de départ, il n’y a aucun droit à un remboursement.

– Il s’agit d’une propriété autonome qui n’offre pas de service de concierge. Vous serez accueilli à votre arrivée entre 4pm et 6pm et il y aura un nettoyage de la villa en milieu de semaine. Le gardien pourra être contacte en cas d’urgence tout au long de votre séjour. Un pack de bienvenue complet vous sera envoyé avant l’arrivée et également affiché à la Villa. Il contient toutes les informations nécessaires pour votre séjour.

– Veillez à utiliser correctement les installations et à ne pas altérer les réglages, par ex. Système septique, ne pas déplacer les meubles et ne modifiez aucun réglage sur les minuteries ou autres réglages électriques. S’il y a un problème sur la propriété, un bris accidentel / dommage / déconnexion internet,etc, veuillez informer les gardiens immédiatement afin de rectifier le problème. Tout manquement risque d’entrainer la facturation de frais supplémentaires pour les réparations d’urgence / remplacements lors de votre départ.

– Il vous est demandé de laisser la propriété et les terrains tels que vous les avez trouvé à votre arrivée. Tout frais excessif de nettoyage au-delà de ce qui est normale et raisonnablement attendu sera déduit du dépôt de garantie.

– Le propriétaire ne peut pas être tenu pour responsable de la modification, du retard, de l’inaccessibilité de la Villa ou de l’annulation de votre location de Villa en raison d’inondations locales, d’incendie, de maladie, de conditions météorologiques, d’action à un aéroport ou un port par toute autorité gouvernementale ou publique, La guerre, la menace de guerre, les émeutes ou les troubles civils, les activités terroristes (menacées ou réelles) ou toute autre circonstance résultant de catastrophes naturelles.

– Le propriétaire / gardiens / artisans sont en mesure d’accéder la propriété a tout moment pour l’entretien générale de la propriété. Il y a des services publics (fosses septiques, systèmes d’eau chaude, climatisation, électricité etc) qui doivent être entretenus de temps en temps pendant la saison de location. Étant en zone rurale, il y a parfois des arrêts temporaires de certains services tels que l’eau, l’internet et l’électricité en raison de greves ou de conditions météorologiques défavorables. Un réparateur sera appelé dès que possible pour résoudre les problèmes, mais s’il vous plaît garder à l’esprit que certains réparateurs ne travaillent pas le week-end ou sont très occupés pendant la haute saison, causant un retard dans la reprise des services. Le propriétaire ne peut être tenu responsable pour tout problèmes temporaires tels que ceux-ci.

– Le Propriétaire ne participera à aucune discussion, plainte ou ne sera pas responsable pour toute forme d’indemnités liée à d’autres entreprises ou personnes (thérapeutes, chefs, transporteurs ou organisateurs de voyages, etc.) offrant leurs services recommandés parVilla Tropez. Le Propriétaire de Villa Tropez ne peut être tenu responsable de toute désinformation, négligeable, incident, blessure ou dommage résultant de l’utilisation de ces services référencés, que ce soit sur la propriété ou hors site. Toutes les communications doivent être directement entre le client et le fournisseur de services.

 

INCLUSIONS

– Linge de lit (sauf linge de lit bébé), 1 serviette de bain et 1 serviette de piscine par personne est inclus, changé une fois par semaine le samedi. Tout linge supplémentaire et les serviettes demandées / blanchis seront déduits de la caution.

– Un nettoyage à la mi-semaine et fin de semaine est inclus. Les charges d’eau, électricité, gaz, internet sont incluses dans la mesure ou ils restent raisonnables.

– Une connexion Wi-Fi est incluse. Le propriétaire ne peut être tenu pour responsable des pannes de signal ou des problèmes techniques empêchant la connexion au Wi-Fi.

 

DESCRIPTION DE LA PROPRIÉTÉ ET ACCÈS

– Le propriétaire se réserve le droit d’apporter des modifications à la propriété qui sont jugées nécessaires compte tenu des exigences d’exploitation. Dans l’intérêt de l’amélioration continue, les propriétaires se réservent le droit de modifier le mobilier, les équipements et les installations, annoncés ou précédemment disponibles, sans préavis. Les meubles et les appareils électriques peuvent ne pas être exactement les mêmes que dans les photos / locations antérieures. En raison de la rupture / usure chaque année, certaines pièces ont peut-être été remplacées, le remplacement étant le plus proche possible du style original.

– La propriété est entièrement clôturée et accessible par 2 portails électriques. Une partie de la propriété est occupée par une foret de chênes avec certaines zones laissées en friche.

– L’éclairage de la terrasse, de la piscine et du jardin s’éteint toutes les soirs à 23h afin de respecter les voisins dans ce cadre rural et calme.

 

 

ANIMAUX ET FUMEURS

– La villa ainsi que l’appartement sont totalement non-fumeur. Villa Tropez peut autoriser les animaux domestiques. Merci de vous renseigner au moment de la réservation. Tout frais de nettoyage supplémentaire ou réparation de dommages par des animaux de compagnie seront retirés du dépôt de garantie.

 

PISCINE

– Veuillez noter que les piscines comportent des risques inhérents. À votre arrivée à la propriété vous et tous les membres de votre groupe doivent prendre le temps de se familiariser avec l’emplacement, la disposition, la profondeur et comment activer l’alarme de la piscine. Les jeunes enfants ne doivent pas être autorisés à errer sans être accompagnés dans les lieux et doivent être étroitement surveillés en tout temps, c’est votre seule responsabilité.

– Une alarme de piscine est installée et les instructions seront fournies des votre arrivée. Il vous incombe de vous familiariser avec les instructions d’utilisation et d’activer l’alarme. L’alarme doit être active en tout temps si l’un des membres de votre groupe ne peut pas nager. Le propriétaire / gardien ne peut être tenu pour responsable des accidents dans et autour de la zone de la piscine, et n’accepte aucune responsabilité pour le statut de l’alarme de piscine à tout moment.

– La piscine n’est pas disponible toute l’année. Si votre période de location est en dehors de Juin – Sept veuillez vérifier avec le propriétaire que la piscine sera ouverte.

 

SÉCURITÉ, OBJETS DE VALEUR ET RESPONSABILITÉ

– Votre sécurité ainsi que celle de votre groupe est de votre propre responsabilité. Nous vous suggérons de souscrire une assurance voyage complète pour tous les invités pour toutes les sections de votre voyage et votre séjour.

– Le propriétaire / gardien n’accepte aucune responsabilité pour les accidents ou les blessures subis dans ou hors de la propriété pour la durée de votre séjour. Comme avec toute grande propriété, avec des piscines non clôturées, fontaines, zones irrégulières, des escaliers raides, matériel de gymnastique, il y a certains dangers. Il est de votre responsabilité d’assurer votre bien-être et de superviser les enfants en tout temps dans toute la propriété.

– Le propriétaire / gardien ne peut être tenu pour responsable de la perte ou du vol de biens personnels dans la propriété ou ailleurs. Tout objet de valeur laissé à la propriété est laissé à vos propres risques. Le propriétaire ne peut être tenu responsable de toute perte. Le coffre-fort doit être utilisé et des soins appropriés doivent être pris contre le vol et le cambriolage. Il est de votre responsabilité de s’assurer que toutes les portes et les fenêtres sont fermées et verrouillées lorsque vous quittez la propriété, ou quand vous n’êtes pas à l’intérieur de la propriété, c’est à dire près de la piscine ou dans le domaine. En cas de vol ou dommages à la propriété suite a des négligences de votre part, le propriétaire a le droit de demander une indemnisation de votre part.

Additional Terms for Retreat Organisers (full rental terms will be sent at time of booking for signing)

– Retreat organisers/ facilitators and teachers must have teacher liability insurance covering them for teaching at this international venue. Please contact your insurer for them to add your upcoming retreat onto your existing policy.

– All guests / students /facilitators staying or attending a retreat organised by an independent renter / retreat organiser  – travel insurance is a condition of attendance for all. Villa Tropez does not have any interaction or liability towards any guest staying prior, for the duration, or after an event organised by an independent renter / retreat organiser. The renter/ retreat organiser has the responsibility to ensure that each retreat guest obtains travel insurance prior to attending a retreat. It is recommended that guests/students and teachers research their insurance requirements and choose what type of cover is relevant to their travel, stay and participation in the event. There are policies available which include: “Cancel for any Reason” which are recommended for the organiser to take out. (Please be aware that yoga retreat trips are not regarded as ‘tours’ under most Insurers’ policies, hence the insured guest/facilitator may not be covered for cancellation of flights, deposits etc, or in the event of cancellation due to insufficient numbers etc.)

Villa Tropez is a self-contained property with no staff on-site, though you are welcome to book further cleaning / kitchen help services at extra cost. We suggest organisers book a night before retreat start, to arrive and settle in and ensure adequate set up time. There is a meet and greet by the caretakers on arrival, end-of-stay clean, and one mid-stay clean for 7+ night stays, unless otherwise quoted. Staff visit on-site during these times only – it is a self-contained property without staff at all other times.

 

DEPOSIT, PAYMENT AND CANCELLATION POLICY – RETREAT RENTAL

  • Deposit: 30% of villa rental rate required to confirm booking, with the balance due 4 weeks prior (July-Aug bookings, 9 wks prior). Full rental amount due if booking within 6 weeks of arrival.

The Deposit is non-refundable, and non-transferrable to any other dates. In the event of multiple week bookings – pro-rata deposit amounts cannot be transferred to the other dates still held by the same party. A booking deposit of 30% of total rental rate is payable; the booking is not confirmed until the deposit and a signed rental agreement form is received. If booking within 6 wks of arrival, full payment is due.

  • Prices and availability are subject to change at any time. Dates cannot be held & the booking is not confirmed until BOTH the signed rental agreement & payment is received. Payment will be sent back immediately in the case of another booking having been confirmed earlier by another party for the same dates. 
  • Balance of rental payment is to be paid at the latest 4 weeks before arrival (or 9 weeks for July/Aug dates). If the renter cancels 4 weeks or more before arrival the deposit will be lost. If the renter cancels within 4 weeks of arrival, or the booking cancelled by the Owner due to non-payment, the Owner is entitled to receive full rental costs. 
  • The Owner has the right to re-let the property to other parties if full payment is not received before 4 weeks. The booking deposit may only be returned in the event of cancellation more than 4 weeks before arrival, providing the Villa is let for the same period more than 4 weeks ahead of the scheduled booking, for the same rental price owed. The Owner has discretion over suitability of tenants, and the last-minute discounted price advertised to fill the dates.
  • An additional security deposit of €1000 is to be paid on top of the rental payment. This is to be paid at the time of balance of rental, 4 weeks prior to arrival. The security deposit will be returned two weeks after departure, providing there are no damages to the property or furniture, and everything is accounted for. Costs of damages/losses/extra cleaning will be deducted from the security deposit. It is suggested that you take out insurance that covers accidental damage. In addition you will be responsible for the total costs of damages sustained as a result of your stay, should they exceed the amount of the security deposit.
  • Any extra unpaid costs at time of departure eg. extra linen requests, unpaid maid service fees, catering costs etc, will be deducted from the security deposit.

 

RETREAT RENTAL RATE EXCLUSIONS

The rental price does not include:

– Daily cleaning or linen changes (one mid-stay clean is offered for stays of 4 nights or longer)

– Flights

– Travel Insurance or any form of Professional Liability/Practitioner insurance for the organiser/teachers

– Airport transfers or local transportation (eg to St Tropez)

– Excursions outside the villa

– Massages or treatments

– Other travel related expenses 

 

  • Rates quoted are for rental of Villa & retreat facilities only. Airfares, travel insurance, transportation, transfers, excursions, catering of meals, extra cleaning or linen services are extra, and provided by external services, to be booked through them.

 

ADDITIONAL OPTIONAL SERVICES (Approximate pricing only. All service providers are separate businesses and are to be contacted directly for availability, pricing, booking communications and payment)

  • Daily maid service available for making up of bedrooms/ common areas: approx €23 p/hr, minimum €50 per visit. Mid-week linen change available (fees apply).

 

INSURANCE – RETREAT RENTAL

– Retreat organisers/ facilitators and teachers must have teacher/professional liability insurance that covers them for teaching internationally. Please contact your insurer for them to add your upcoming retreat onto your existing policy.

– For all guests / students and facilitators staying at Villa Tropez, travel insurance is a condition of attendance for all. The Retreat Organiser has the responsibility to ensure that each retreat guest obtains travel insurance prior to attending a retreat. It is recommended that guests/students and teachers research their insurance requirements and choose what type of cover is relevant to their travel, stay and participation in the event, and to include personal injury and belongings whilst on premises and during travel, and to cover trip cancellation etc. There are policies available which include: “Cancel for any Reason” which are recommended for the Organiser to take out. (Please be aware that yoga retreat trips are not regarded as ‘tours’ under most Insurers’ policies, hence the insured guest/facilitator may not be covered for cancellation of flights, deposits etc, or in the event of cancellation).

 

ACCESS, GUEST NUMBERS, DURING THE STAY, DEPARTURE

 

  • Check-in is between 4pm & 6pm on the arrival date (unless special arrangements are agreed in advance). Check-in time is not to be before 4 pm – do not arrive for any reason before this time as you will not be able to enter the property. Villa Tropez runs on a tight schedule of same-day changeovers and cannot authorise early arrivals / luggage dropoffs or late departures from the property or grounds, unless specifically agreed in advance. 
  • Check out is 10am: The period for which you are renting the property is stated on the first page of the Rental Agreement. By signing this document, you agree that you and every member of your party will vacate the property no later than 10am on your Rental Agreement end date. You have no rights to extend your stay for any reason without the express written permission from the Owner. Additional expenses incurred from service staff or otherwise will be deducted from the security deposit, in the event of delayed departure.
  • The Owner has the right to terminate hire without prior notice and without refund or compensation if the numbers of guests are exceeded without approval.
  • If you vacate the property for any reason before the departure date, there is no entitlement to a refund.
  • Please take care to use facilities correctly and not tamper with settings eg. septic system as instructed, do not move furniture, and do not alter any settings on timers or other electrical settings. If there is a problem with any utility on the property, an accidental breakage / damage / disconnection to any item or mismanagement of utilities, please inform the caretakers immediately to rectify, otherwise there will be extra compensation charged for emergency repairs / replacements on the changeover day. 
  • You are asked to leave the property and grounds in a clean and tidy manner on departure. Any excessive cleaning & utility expenses above and beyond what is normally and reasonably expected will be deducted from the security deposit.
  • Upon departure from the property it is the client’s responsibility to ensure that all keys and remote controls are left at the property. An administration charge and replacement value of lost items will be deducted from the security deposit in this incidence.
  • The Owner cannot accept liability for alteration, delay, inaccessibility to / from the Villa or cancellation of your Villa rental because of local flood, fire, sickness, weather conditions, action at an airport or port by any governmental or public authority, technical problems relating to transport, airport regulations, temporary, technical, mechanical or electrical breakdown with your accommodation, war, or threat of war, riot or civil strife, terrorist activity (threatened or actual) or other circumstances amounting to natural disasters.
  • The Owner / caretakers / tradespersons are able to have access to the property at all times for general property and grounds maintenance. There are utility services (septic tanks, hot water systems, air-conditioning, electrics etc) which need to be serviced occasionally during the rental season. Being in a rural location, occasionally there are temporary stoppages to these & public utilities such as water, gas and electricity due to intermittent town services or adverse weather. Tradesmen will be called in as soon as possible to resolve any issues, though please bear in mind that tradespeople may not work on weekends, & are very busy during the high season, so there may be a delay in resuming services. The Owner cannot be held liable for any compensation due to temporary problems such as these.
  • The Owner will not enter into any discussions, complaints or be liable for any form of compensation pertaining to other businesses or persons (therapists, caterers, chefs, transport or tour providers, retreat teachers, etc) offering their services recommended by or listed on the Villa Tropez website or contact lists. The Villa Tropez Owner cannot be held responsible for any misinformation, negligible duty, malpractice, incidents, injuries or damages arising from the use of these referred services, whether it be on-site on the Villa grounds or off-site. All communications are to be directly between the guest & the service provider.

 

INCLUSIONS

  • Bed linen (except cot linen), 1 bath towel & 1 pool towel per guest is included, changed once a week. Any extra linen & towels requested / laundered will be deducted from the security deposit. Additional cleaning, linen or maid services can be arranged for a small additional cost.
  • A mid-week clean for stays 4 nights or longer and clean on departure is included.
  • Utilities are included, within reason.
  • Wi-Fi internet is included, though the Owner cannot be held liable for any signal shortages, or technical problems preventing Wi-Fi access to not synchronise with guests’ wireless devices.

 

PROPERTY DESCRIPTION & ACCESS

  • The Owner reserves the right to make modifications to the property specification that are considered necessary in light of operating requirements. In the interest of continual improvement, the Owners reserve the right to alter furniture, amenities & facilities, either advertised or previously available, without prior notice. Furnishings & amenities may not be exactly the same as in photos / prior rentals. Due to breakage / wear and tear each year, some pieces may have been replaced, with the replacement being as close as possible to the original style.
  • Poolterrace lights & lighting of the grounds switch off at 11pm to respect the neighbours & quiet rural setting.

 

           BEHAVIOUR & NOISE POLICY

  • Villa Tropez is a family holiday Villa & Wellness Retreat, in a peaceful rural setting; & adheres by a strict noise policy, with no parties. Please limit any noise & music on outside areas to a quiet level during the day. As of 10pm there is to be no exterior noise on the pool terrace, balconies, gardens etc; and limited quiet noise levels from inside areas, to respect the surrounding neighbours. If there is continual excessive noise, all clients may be asked to vacate the villa and the rental period will be terminated immediately. The same applies to guests who act maliciously toward staff / neighbours or do damage to the property.
  • The person signing the contract is responsible for the correct and decent behaviour of all members of the party. Should you or a member of the party not behave in such a manner, the Owner may use their absolute discretion to terminate the holiday of the person(s) In this situation, the person(s) concerned will be required to leave the accommodation. The Owner will not have any further responsibility toward such person(s) including any return travel arrangements.
  • Any form of group event is to have prior approval from the Owner. Only the persons stated on the Rental Agreement may use the property unless otherwise agreed in advance. The Owner & staff have the right to terminate hire without prior notice & without refund/compensation if numbers are exceeded without approval.
  • No refunds will be made, nor payment of any expenses or travel/accommodation costs incurred as a result of the terminations outlined above.
  • There is a no-smoking policy inside the Villa or apartment. Villa Tropez may approve well-behaved small pets, please enquire for approval at time of booking. Any extra cleaning fees or damages to grounds or furniture by pets will be taken from the security deposit.

 

SWIMMING POOL

  • Please note that swimming pools carry their own inherent risks. Upon arrival at the property you and all members of your party must take time to familiarise yourselves with the location, layout, depth and how to activate the alarm of the swimming pool. Young children must not be allowed to wander unaccompanied in the grounds, and must be closely supervised at all times, it is your sole responsibility.
  • There is a pool alarm fitted for you to activate: instructions are provided. It is your responsibility to familiarise yourself with the instructions for use, and to activate the alarm. The alarm is to be active at all times if any of your party cannot swim.  The Owner / caretakers cannot be held liable for accidents in and around the pool area, and accepts no responsibility for the status of the pool alarm at any time.
  • The pool may not be available all year round. If your rental period is outside of May – October please check with the Owner that the pool will be open for use.

 

SECURITY, VALUABLES & LIABILITY

 

  • The health and safety of you and all of your party is your own responsibility. We suggest you take out a comprehensive Travel Insurance policy for all guests for all sections of your travel and stay.

 

  • The Owner/caretaker accepts no responsibility or liability for accidents or injuries sustained whilst on or off the property, for the duration of your stay, for yourself of any of your group. As with any large property, with unfenced pools/fountains, unlandscaped/uneven areas, open steep staircases, & gym equipment; there are certain hazards & dangers: it is your responsibility to ensure the welfare of yourselves & others at all times throughout the property. Each guest is to have their own travel insurance covering personal injury and loss.
  • The Owner / caretaker cannot be held liable for loss or theft of personal belongings taken from the property or elsewhere. Any valuables left at the property are left at your own risk. The Owner cannot be held responsible for any loss. The safe is to be used and proper care be taken against theft and burglary. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property, or when not inside the property, ie. by the poolside / in the grounds. If theft or damage to the property occurs through negligence on your part the owner is entitled to seek compensation from you.

Booking Terms and Conditions for guests on an independently run Retreat

For guests / students booked on / attending a retreat hosted by an independent host/facilitator/business (ie. not by a Villa Tropez team member), please contact them for their booking conditions, as Villa Tropez cannot be held liable in any way for any circumstances/liabilities or compensation that may occur prior, during or after a retreat held by an independent host/facilitator/business. All guests attending a retreat held on the Villa Tropez premises must abide by the above Terms and Conditions of stay, including the strict noise policy, arrival/departure times, and strongly recommend taking out travel insurance.

Booking Terms and Conditions for guests on a Villa Tropez-hosted Retreat 
Flights and travel insurance are not included. Any transfers / transport arrangements for times outside of the allocated group transfer must be paid for at own expense. To confirm a place on the retreat, a 50% booking deposit, as well as a signed retreat guest form is to be received. Retreat deposits are non refundable. Balance of payment is due 4 weeks prior to retreat start date; if the balance is not received, the place will be re-advertised, and the deposit retained. If the guest cancels their booking more than four weeks prior to retreat start date, the booking deposit (50% of price) will be retained. No refunds will be made for cancellations made within 4 weeks of retreat start date. The taking out of a travel insurance policy is recommended. If in the rare event the retreat does not meet minimum booking requirements and is cancelled, all deposits / balance of payments will be refunded. Bookings are transferrable and may be used by another person if the guest is unable to attend; the person taking the place must be comfortable within the same bedroom arrangements booked, and of the same gender if in a twin-share or triple/quad share room with persons they do not know.

All guests attending a retreat held on the Villa Tropez premises must abide by the above Terms and Conditions of stay, including the strict noise policy, and arrival/departure times.